Auto Service Writer Madisonville

Auto Body Shop and Dealership

Auto Service Writer

Full Time • Madisonville
Responsive recruiter
Benefits:
  • A collaborative, fast-paced environment
  • Clear expectations and workflow processes
  • Opportunities to grow into service management roles
  • Customer service training and development
  • Bonus based on performance
  • Training & development
Schedule / Expected Work Hours:
 Full-time, Monday to Friday, 8:00 AM – 5:00 PM. Saturday rotation may be required.

Job Summary
The Service Writer is the key connection between customers and the repair team. You’ll greet customers, create work orders, provide updates, and ensure an exceptional service experience from drop-off to checkout. Your organization, clarity, and attention to detail will keep the service lane running smoothly.

Responsibilities
  • Greet customers and gather vehicle concerns and repair needs
  • Communicate service options, costs, and timelines clearly
  • Create and manage accurate work orders and invoices
  • Coordinate repair scheduling and parts availability
  • Keep customers informed throughout the repair process
  • Maintain clean and organized customer-facing areas
Qualifications
  • 1–3 years of experience in a Service Writer, Advisor, or similar role
  • Strong customer service and communication skills
  • Basic understanding of vehicle systems and repair processes
  • Experience with service software and invoicing
  • Detail-oriented and organized with the ability to multitask
Company Mission and Vision
A Better Way Auto LLC is a reputable automotive sales and repair facility committed to delivering top-quality automotive repair, maintenance, and sales. Our mission is to ensure that every vehicle we service meets the highest standards of safety, reliability, and customer satisfaction.
Compensation: $18.00 per hour




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